Nnamdi Sol
map-marker Marietta, Georgia

I want to cancel

I didnt get 3 of my boxes in October,November & December and I need my refund back and thats why I want to cancel
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Deena A Tku
map-marker Los Angeles, California

Never received my January package

I never received my January 2022 package. It says it was delivered in January 13 but I never received it. Please help me because I still got charged
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Loss:
$25
Pros:
  • Affordable
Cons:
  • No cusomer number to call

Preferred solution: Deliver product or service ordered

Twylae G
map-marker Chicago, Illinois

They are still charging me and I canceled

They are still charging me and I canceled my subscription thats not right because if I canceled then stop charging me for your product
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Don’t subscribe to them

Ricci B Hxi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not giving me my full refund and charging me on an email that I can't get into and cancel it and they will cancel it for me

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They will not give me a full refund on a premium that was charged to my husband's credit card I can't remember the email to get in to cancel it and they will not cancel it for me they keep going into my most current email which is the wrong email so I'm just stuck if you have problems with them you're not going to get them taken care of
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Loss:
$78
Cons:
  • I need to speak to a person
  • Do not recieve items paid for
  • Impossible to cancel subscription

Preferred solution: Full refund

User's recommendation: You will not get your problems taken care of through boxycharm

Gina Overly

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My credit card was stolen

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My bank information was hacked and I had to have my cards cut off and Im getting new cards tomorrow. You tried to bill my old card but obviously it would not let it because theyve been canceled. I will not have a new card or money put back into my account that was stolen until later today, December 2, 2021. Im asking that you please let me call Lynn with that updated payment information tomorrow evening and not cancel my subscription as it was not my fault
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Loss:
$150
Pros:
  • Banking information was stolen
  • No pros or cons

Preferred solution: My Subscription not canceled as my banking information was stolen and I am waiting to get my new cards and money put back in my account later today, December 2, 2021

Anonymous

CANCELLING MY SUBSCRIPTION

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I cancelled my subscription on the website. The next month, after I "cancelled" my subscription, I was charged $30. I want my subscription cancelled, and it is not easy to do so, apparently. They need to figure out a different way.
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Loss:
$30

Preferred solution: Full refund

Magina D
map-marker Hamburg, New Jersey

No product delivered

Did not receive my order. Over a month late. The pandemic is not an excuse with this because my Ipsy came right on time
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Pros:
  • Decent sizes

Preferred solution: Deliver product or service ordered

Lorena S Nmd
map-marker Wichita, Kansas

No customer service.... I can't get in touch with anyone, having been charged twice

I canceled two months ago git charged last month .... Did the cancelation process again I got charged today....oonn
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Preferred solution: Full refund

Angelica H Lmh
map-marker Tampa, Florida

Cancel subscription

I put in a request to cancel my subscription a while ago and I just got charged today for the subscription
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Loss:
$30

Preferred solution: Full refund

Anabella S

Because I did not receive my box in January and it said it was supposed to be here on the 11th

I pay lots of money every month for my box to get here I need my box for January either you're going to refund me my money or you're going to let me talk to the manager I need y'all to get a hold of me ASAP I sent you my phone number and my email you'll have my account you'll have my credit card so send me my box or send me my money back
View full review
Loss:
$30
Pros:
  • I need my product or my refund
Cons:
  • Never got my package
  • Merchandise not delivered

Preferred solution: I would like to get my boxycharm box for January that y'all charge me for that said it was supposed to be here on the 11th

LASHONDA W Ybm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They took money for boxes I didn't get

I told them that my unit caught on fire was destroyed it was destroyed not only did they not cancel the subscription they charged me 2 more times and I never received any boxes
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Loss:
$53

Preferred solution: Full refund

Jackie M Aia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged twice in one day

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Updated by user Dec 01, 2021

HorribleThis is not resolved like it says. Can't change this

Updated by user Dec 01, 2021

Over 45 minutes to get complaints deliveredThey better respond

Original review Dec 01, 2021
I cannot email you. Email address invalid I want my money refunded and cancel the monthly subscription. I don't want to work with company who has this type of customer service Transaction 11/30 27.16 times 2 You should not have a phone number stating you can receive a live person Sounds fishy to me Jackie McKenzie The email might have been jackmck55@***.com I have spent over 30 minutes to correct this. That is absolutely not right.
View full review
Loss:
$5432
Cons:
  • No phone number that works to talk to someone
  • Scams

Preferred solution: Full refund

User's recommendation: Don't buy

Janet S Kfp
map-marker Franklin, Tennessee

They are charging me extra for some I never get or got

Oi look that ya are charging two months of Boxycharm and never received so I need my money back ASAP
View full review
Loss:
$80
Pros:
  • Usually delivers
Cons:
  • Product not delivered
  • No product delivery

Preferred solution: Full refund

User's recommendation: Zero

Jennifer W Gvc
map-marker Edmonton, Alberta

Taking money

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I have money coming out of my account and no boxes, Im upset about this and cant even call someone !
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Loss:
$130
Cons:
  • Take multiply payments

Preferred solution: Deliver product or service ordered

Resolved
Anna I Vyx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburg, California

Resolved: Return refund

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Updated by user Nov 14, 2021

Boxycharm has not reached out to me. I don't think they will, ever.

Despite having cancelled my account I was still billed for October. It took seven attempts before I was able to cancel the account.

I have finally gotten confirmation the account was cancelled. I still went ahead and cancelled every card I ever used on their site and ordered new ones just to ensure they can no longer bill for anything..

Original review Oct 14, 2021
In spite of erroneous billing, I will not be given back my money. They have a strict no refund, return or exchange policy. Been a customer for several years and that too has no bearing on the facts. I've since cancelled my membership, and will be shipped over two hundred dollars worth of unusable product. I'm just * * *t outta luck! Bottom line is in addition the expected savings, glamor or allure these companies exercise over us, ultimately they only care about their bottom line, profit. We're not worth their time despite have been a longtime customer. Lesson learned for me, and at this rate, I'd say overall I haven't saved anything, most of all my power as a consumer was lost as well! Buyers beware!!!
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User's recommendation: Fine print is the main pri t

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