Lisa C Mhl

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Verified Reviewer

I have moved, and I have not received my Boxee charm for this month

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You have not contacted me and I have moved from 602 W Calle Allegre Pueblo West, CO 81007 to same city 995 N Matt Dr. Pueblo West, CO 81007 706-588-**** lisarcarter72@***.com
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Loss:
$80
Cons:
  • Not responsive

Preferred solution: My box

Davis Uoj

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Verified Reviewer
| map-marker Kansas City, Missouri

All I want to do is change my address

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Nothing works right on your site very very frustrating! Mail boxes are always full cant leave a message when you try and call any number!
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User's recommendation: I’m not sure cause it doesn’t ever get better

Esther T Fto

I had canceled my

I had canceled all my accounts Ipsy-boxy charm due to financial problems a month ago and today I noticed they took out my money I need it back
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Loss:
$32

Preferred solution: Full refund

Mathew G Cgs

I want to remove my debit card

Updated by user Sep 30, 2023

I dont know who sit up a account with my debit card let alone my new card and i want it removed from all accounts

Original review Aug 31, 2023
I want to remove my debit card from my account that I did not authorize my debit card to be on and I changed my debit card and you guys somehow have my new debit card
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Preferred solution: Full refund

Maria S Sex

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Verified Reviewer

Change address

This is my address 14000 Cordary Ave Apt.55 Inglewood Ca 90250 My name:Maria Salomon Old address:919 s prairie ave #24 Inglewood ca 90301 Phone number:310-484-****
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Preferred solution: Change my address pls

Anonymous
map-marker Saint-Jerome, Quebec

Didn't receive box

Je ne reçois pas mes 2 boîtes Aout et septembre Sur lapplication Je ne suis pas membre et pourtant ma carte de crédit est débitée Sad
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Becky C Uts

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

My subscription I never received

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BoxyCharm - My subscription I never received
BoxyCharm - My subscription I never received - Image 2
BoxyCharm - My subscription I never received - Image 3
BoxyCharm - My subscription I never received - Image 4
I ordered my box end of December. Ive never gotten my subscription. I inquired with their bit since they dont take phone calls. I was told it would ship 1/10/23. Its 1/12/23 and its not shipped. If I had known they were owned by IPSY I would have never ordered. Ipsy did me same way and I had them over a year with constant repeat on products. It took forever to get my first subscription with Ipsy. What kind of reputable company doesnt have a telephone number for customer service?!?
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Loss:
$45

Preferred solution: I want the product they owe me!!! If not I want a full refund!!!

User's recommendation: Don’t do it! The hassle isn’t worth it

Kathy C Rco

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Verified Reviewer
| map-marker Eastpointe, Michigan

No number or answer for provided number for my question

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I have been trying to call about my July order and when it will arrive Ive never had a problem when it was just Boxy Charm now its all different.
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User's recommendation: Get a live customer service

Silvia M Fou

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Verified Reviewer

Mi caja llego incompleta this is the third inconvenience with the company

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You don't have costumer support I have three inconvenience with the company, Last month didn't receive
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Loss:
$60
Cons:
  • Dont have costumer service

Preferred solution: My last box, I didnt receive last month, and this box I receive only three products, is suppose 5

User's recommendation: A lot money for bad services

Karen T Jbm

No customer service agents

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My monthly subscription box did not come to my home as it hasnt shipped! Its the end of the month and you CANNOT speak to a live person ever. Im canceling my subscription, Im so done with this nonsense.
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Loss:
$55
Pros:
  • Full size products
Cons:
  • Constantly delayed delivery
  • Cannot reach anyone

Preferred solution: Full refund

User's recommendation: Think it through… there are other companies that care far more for their customer base.

Rosa V Yzd

Broken makeup

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BoxyCharm - Broken makeup
I receive broken pallets and I can never get ahold of customer service to get them replaced. They also took my price up without discussing it with me!
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Loss:
$35
Pros:
  • Sometimes i get a nice product
Cons:
  • Alway get broken product raise in price bad customer service

Preferred solution: My broken product’s replaced and my price to go back to the original subscription price!!

User's recommendation: Not worth the headache

Nicole R Zep

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Verified Reviewer

Account

I no longer have email affiliated with my account. Not sure what it was either. My name is Nicole Ramirez@***6 Pershing Rd Cicero,Il 60804. I can be reached@***9@***.com or by phone 872-800-****. I have to update card info as well due to change.
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Pros:
  • Makeup every month

Preferred solution: Just to get me in properly.

Lani L Yix

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Verified Reviewer

Hi I signed up for boxy charm and there was a...

Hi I signed up for boxy charm and there was a button saying to use my google account for login … that option isn’t visible anymore since the merge. It’s extremely frustrating because I can’t access my account while I’m being charged for boxes I am not receiving.
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Tonya H Fjp

479629****

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Where is my package. I have been charged and recieved my package. My pictures are of nothing bc I have recieved nothing!!!
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Loss:
$40
Cons:
  • I have none

Preferred solution: Deliver product or service ordered

User's recommendation: I would not recommend as of this point.

Ellen H Iqq

Cancel subscription

You wont cancel my subscription. Ive tried through the app, Ive tried the website. Yet today, I received more of these trash Ipsy products. Boxycharm always had the best makeup pallets. Boxy had high end products. Ipsy is terrible. I had Ipsy before and I canceled due to their products. Now? Im getting trash Ipsy products again. No thank you. Please cancel this subscription.
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Cons:
  • Terrible cheap product and no makeup only eyeliner again and more

Preferred solution: Full refund

User's recommendation: Don’t do it

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