Anonymous
map-marker Cape Coral, Florida

Credit my account/Did not order BoxyCharm

Dear BoxyCharm/Ipsy My name its Wendy Manigaulte. I have been your costumer for a while. I like your products. I have emailed your company numerous times at the end of June beginning of July. I canceled my account. Your company sent me and debit from my card $31.84/15.99. I contacted my back because I repeatedly email you and called you and no answered My bank Chase communicated with yur company. My account was credited. At this time I want my subscription canceled permanently. Thank you for responding. P.S. please provide costumer service. Live 24/7 Sincerely Wendy Manigaulte
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shantelle G Zje

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Verified Reviewer
| map-marker New York, New York

Y'all over charged me

boxy charm n ipsy are charging me i only authorized boxy charm this ridiculous. I thought ipsy came with plan and up with boxy charm.
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Rosalie O Xhg

I want to cancel my subscription

Because I wanted to speak to someone not for them to just tell me to go online because Ive been doing that
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Preferred solution: Cancel my subscription

Michele W Esz

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Verified Reviewer

Didn’t receive June box

I havent received my June box and cant get ahold of anyone I guess I will have to dispute the charges with my bank if I cant get this resolved can someone help me please
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Loss:
$32

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Weiser, Idaho

Still haven’t received my box!!

I still haven't received my box from June, they sent it to my old address. I tried to update address and they sent the box back to Texas. I'm seriously pissed now. The box should be sent to me as well as my money returned!! This has taken way to long. Lori Light 545 e 2nd st Apt #211 weiser idaho 83672. 208-741-****
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Kelsey T Pou

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Verified Buyer

Unwanted purchase

BoxyCharm - Unwanted purchase
Im wanting to cancel/return a purchase of a boxycharm for the subscriber Aleshas thomas. Her email is aleshat77@***.com. She does not want any boxy charm this month and she was charged for two boxes on June 1st 1-(49.09) and 2-(49.09). Please contact me to return the money back. My name is Kelsey thomas. Email-kelseyt03@***.com phone number-780385**** She does not want to be on the subscription list anymore.
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Loss:
$98

Preferred solution: Full refund

User's recommendation: Not to purchase

Angela s Dxp

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Verified Reviewer
| map-marker Temple, Texas

Ipsy products are trash. Not what you pay for

When boxycharm went to ipsy.. I started getting travel size trash. The reason I went to boxycharm was because I hated ipsy . Any subscription box is better than ipsy. They make you think you have a choice and the options are trash. Please take your company back to boxycharm
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User's recommendation: 0 out of 10

Jenn H Nto

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Verified Reviewer

Change of address

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I have emailed to change my address but it still has not been changed. I have not received last months box and you already charged me today for this months box. I am not able to speak to a human representative which is very frustrating. I am not happy with your company and thinking of canceling my subscription.
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Loss:
$50
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Not at this time

Resolved
Sophea Snw

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Verified Reviewer
| map-marker Toronto, Ontario

Resolved: Not ordered

Updated by user May 31, 2023

issue was resolved.

Original review May 31, 2023
I don't live at the shipping address anymore. I moved out of that house during Covid. I am not sure how somebody used my address and account details. Please donot send any parcel to my address. I have asked my bank to not process this transaction. Thank you
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Brittany B Voe

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Verified Reviewer

Never received my package

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You guys have charged me 7 months and I never received my boxy charm boxes in the last seven months I would either like my boxes or a refund for the last seven months
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Loss:
$210

Preferred solution: Full refund

Maria H Rdh

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Verified Reviewer

Been trying to contact

Ive been trying to get in contact with boxycharm about a charge that was made to my stolen credit card and Ive had the hardest time getting in contact with them
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Loss:
$42

Preferred solution: Full refund

Madeline S Xgj

Box isn't delivered

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MISSING MY BOX!!! Very loyal customer for four years now and I am very frustrated, I spend my hard earned money on this and its ridiculous. That first of all took almost 3 weeks to not even be delivered. It still says its on its way, but I dont even think its it. It is because it has the wrong address for some reason Im frustrated and want my box.
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Loss:
$31
Pros:
  • Good stuff
Cons:
  • No delivery

Preferred solution: Deliver product or service ordered

Ashley A Qgs

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Verified Reviewer

Can't get into my account

I canceled my subscription but it got reactivated, Im not sure how that happened. I moved and Ive been trying to get into my body charm account for months to at least get my address changed and its not letting me. I need this resolved ASAP. Idk why I cant get into my account, because my password was saved in my phone.
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Loss:
$130
Pros:
  • Full size products
Cons:
  • When i cancel it starts up a subscription without me knowing

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Maryville, Tennessee

Cancel

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Did not recipient june or july boxes but was taken out of my bank account. I want my money or the boxes.be careful
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User's recommendation: be cateful

Mary W Kah

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was charged didn’t receive my box snd the email they give you on the message is not a valid email

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BoxyCharm - I was charged didn’t receive my box snd the email they give you on the message is not...
NeThere no way to get I. Contact with anyone theres no phone number to speak to someone and when you do call the message gives you a invalid email address
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Loss:
$29
Cons:
  • Took my money but did not send my box

Preferred solution: I would like to receive my box I was charged for in March

User's recommendation: Never

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