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Verified Reviewer
New Reviewer

I got and email that there's an issue with my payment

Got an email that theres an issue about my payment but the payment did went through few months ago. Did it get cancel cause I didnt cancel my account.
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ID
#3566483 Review #3566483 is a subjective opinion of poster.
Location
Cleburne, Texas
Cons
  • Cant talk to anyone or log on to my account
Preferred solution
Check to see if I still have my account.

I haven't received my may boxycharm

I paid for my May box and it still shows that it wasn't shipped. What are you going to do about it Christine maresy box or money back

User's recommendation: I won't if I don't get money back.

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ID
#3566384 Review #3566384 is a subjective opinion of poster.
Location
Midlothian, Texas
New Reviewer

Cancelar subscription

Me van llegado cosas quebradas y derretidas quiero cancelar he tratado de hablar con alguien y mandado email y no contestan
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ID
#3565955 Review #3565955 is a subjective opinion of poster.
Location
Edinburg, Texas
Preferred solution
Let the company propose a solution
New Reviewer

Unable to reach customer service

BoxyCharm - Unable to reach customer service
I moved to a different address, and Ive been trying to get a hold of customer service to either change my address. Or cancel my subscription, because they funds are debited from my bank account. The product is being sent to my old address
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ID
#3564836 Review #3564836 is a subjective opinion of poster.
Location
Converse, Texas
Pros
  • Amazing products
Cons
  • Can not speak to anyone in customer service
Loss
$30
Preferred solution
Full refund

Communication sucks ***

You charged our account but yet say we missed out on our box for this month BS and we want to cancel our subscription and we better get the box you charged us for May 1st! Sincerely pissed customer
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ID
#3563331 Review #3563331 is a subjective opinion of poster.
Location
Bradford, Pennsylvania
Pros
  • I want my box
Cons
  • Lost boxes with poor tracking information

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Damagedproducts

BoxyCharm - Damagedproducts
BoxyCharm - Damagedproducts
BoxyCharm - Damagedproducts
BoxyCharm - Damagedproducts
BoxyCharm - Damagedproducts
My box came wet damaged broken and only 1 product qhich is broken. I am pissed.My name is Misha Hicks my address is 2043 Sierra road apt 12 Concord ca 94518 my phone number is 925 353-**** and 925 483 **** to leave a message.
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ID
#3563310 Review #3563310 is a subjective opinion of poster.
Location
Concord, California
Loss
$30
Preferred solution
Deliver product or service ordered
New Reviewer

Dissatisfied customer

I have been a customer for years what is happening now is redicilious I'm getting sent whatever and coupons? Unacceptable.
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ID
#3562715 Review #3562715 is a subjective opinion of poster.
Location
Austin, Texas
Preferred solution
Let the company propose a solution
New Reviewer

No person to talk to

I didn't get one of my boxes, I need to change my email address, I want to update everything and can't talk to a real person. The autobot is absolutely useless! It keeps saying it needs an email address, well duh, that's what I need to talk about!!! Absolutely horrible customer service! Very disappointing

User's recommendation: Don't do it if u need help.

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ID
#3562347 Review #3562347 is a subjective opinion of poster.
Location
Fort Thomas, Kentucky
Pros
  • I just want my order
Cons
  • Custumer service
  • Missing box
Loss
$30
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tech support is impossible at your website I have been locked out of my account and cannot reset my password to do my change of address and I have not received my March and Aprilvboxes

I cannot access my account And I have not received my boxy charm from for Martin April and I cannot do a change of address

User's recommendation: Accessible phone operators.

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ID
#3562052 Review #3562052 is a subjective opinion of poster.
Location
Mesa, Arizona
Preferred solution
Deliver product or service ordered
New Reviewer

New address

I've moved and I need my may box to be sent to my new address!! Prior have been stealing my things at the old address!
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ID
#3561544 Review #3561544 is a subjective opinion of poster.
Location
Rome, Georgia
New Reviewer

Can’t paid it right now

Its nothing with youll but I got sick and right I just dont have to money to be paying every month once I get better. I start over again but right Im but I just cant
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ID
#3559965 Review #3559965 is a subjective opinion of poster.
Location
Laredo, Texas
Pros
  • Love the price for what i get
  • Que no tienen servicio al cliente
Cons
  • Are crooks
  • No customer service phone number
  • Would be nice to speak with a person
Loss
$30
Preferred solution
Nothing
New Reviewer

Pérdida de dos paquetes con boxy charm abril y mayo

BoxyCharm - Pérdida de dos paquetes con boxy charm abril y mayo
Perdí mi caja de abril nunca me llego a mi dirección y la de marzo tampoco, he llamado a usps y a ustedes y nadie me soluciona y he perdido 60$ yo quiero las dos cajas no el dinero
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ID
#3558593 Review #3558593 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$60
Preferred solution
Deliver product or service ordered
New Reviewer

Pérdida de dos paquetes con boxy charm abril y mayo

BoxyCharm - Pérdida de dos paquetes con boxy charm abril y mayo
Mis paquetes de abril y mayo no han llegado estoy cansada de llamar a usps y a ustedes y ninguno soliciona mi problema necesito mis dos cajas perdidas porfavor y gracias
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ID
#3558550 Review #3558550 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$60
Preferred solution
Deliver product or service ordered
New Reviewer

U able to cancel subscription

BoxyCharm - U able to cancel subscription
I have tried four times to cancel my subscription it tells me that I need to go into my email and click the link when I click the link it says oops sorry something mustve happened try again later hours later same thing four times in a row I have not been able to cancel my subscription Im not very happy but happy that it is not easy to cancel
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ID
#3558359 Review #3558359 is a subjective opinion of poster.
Pros
  • Getting different makeup
Cons
  • Unable to cancel no products and deducting from bank
  • Awful customer service
Preferred solution
Cancel my. Subscription without having to go through three loops just for her to say oh somethings wrong
New Reviewer

Por qué no me llega el producto

Ocupo resolver esto pronto no me un llegado el preoducto desde ase muchos meses ocupó resolver esto pronto
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ID
#3555530 Review #3555530 is a subjective opinion of poster.
Location
Mexicali, Baja California
Loss
$300
Preferred solution
Full refund