New Reviewer

Someone hacked my account

5.0
My account has been hacked. I can see all of my stuff from a year ago but nothing from since I re- signed! Please help me!!!!
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#3555237 Review #3555237 is a subjective opinion of poster.
Pros
  • I like getting the skincare and they are great products
Cons
  • Costumer service
Preferred solution
Help to restore my account. I can’t get ahold of a live person!!
New Reviewer

Resolved: My box was missing things and damaged.

1.6
BoxyCharm - My box was missing things and damaged.
Update by user May 07, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user May 07, 2022
My Boxy charm box was opened wet and broken. Inside the boxy charm box had a broken item called glowoasis. Nothing else.

User's recommendation: I'm canceling my orders.

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ID
#3552315 Review #3552315 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • I wouldnt know
Cons
  • Missed product
  • Difficult to unsubscribe
  • I want my money back
Preferred solution
Full refund
New Reviewer

Refund subscription canceled

3.4
Update by user May 07, 2022

Just want to get cancel and get a refund

Original review posted by user May 07, 2022
Been trying to cancel and you haven't let me. Would like a refund of the last two last charges.............. Thank you so much for your attention to this situation. I have nothing else to add please cancel my subscription account I may subscribe again in the future to this box in the future but .
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#3552217 Review #3552217 is a subjective opinion of poster.
Location
Tucson, Arizona
Pros
  • Charged for a double subscritipn
Cons
  • I want my money back
Loss
$60
Preferred solution
Full refund

Billing issues

4.4
I really need a refund y'all took the money that I was going to use to be buy my medicine it's all I had left
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#3552186 Review #3552186 is a subjective opinion of poster.
Pros
  • Geat products
Cons
  • No live representative for lost product
New Reviewer

Haven’t received april boxycharm

I signed up for this boxy charm to try it once again. I never received my February 2020 box it was sent to Colorado and back to you guys and it was never sent, so I let that go. Couldn't get ahold of anyone at boxy charm. So I signed up again in April and still haven't received my April 2022 box and was already charged for may box and haven't gotten any box for April or may, I would still like to receive my Feb 2020 box I never gotten as well. Thanks. My name is Ashley whitehead 352-672-****
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#3549946 Review #3549946 is a subjective opinion of poster.
Location
Tallahassee, Florida
Loss
$30
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Quiero cancelar

Ya no es estoy interesada en el producto . Tengo demasiado maquillaje y no lo uso mucho. Esa es la rrazon por que quiero cancelar
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#3549620 Review #3549620 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I was trying to contact anybody and I couldn’t get help

2.0
Hello Ive been trying to contact anybody to see how I can change the address of delivery oh my boxy charm thats all I need. 1920 N Fair Oaks Ave Pasadena, CA 91103 United States

User's recommendation: I need to change my address.

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#3549554 Review #3549554 is a subjective opinion of poster.
Location
Pasadena, California
New Reviewer

Cancel account

I have enjoyed the products but only wanted 3 months worth so that is a lie paid for.. They are continuing to bill me. Every time I try to cancel I am supposed to get an email to confirm which I have never had I've never had. I will never use boxy charm again

User's recommendation: The products are great but you are stuck with them.

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#3549126 Review #3549126 is a subjective opinion of poster.
Pros
  • Good make up
  • Make up is good
Cons
  • Desorganizado
  • No way to contact them
Loss
$111
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

No one replies to emails or phone calls

1.0
I need to be contacted ASAP! Its impossible to get ahold of anyone over the phone. No one replies via email. What kind of company is this??

User's recommendation: Answer your phones!!

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#3548969 Review #3548969 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$46
Preferred solution
Full refund

Cancelation

I cant paid now the Last is this month...i want cancelation.no puedo pagar el mes próximo por favor no mas
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#3548667 Review #3548667 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Missing boxes

1.0
Missing boxes and horrible customer service Either send me my boxes or just will call my bank and the better business bureau

User's recommendation: Don’t waste your money customer service don’t respond , they also have a fake number, some boxes show delivered but I didn’t get them . I tried emailing them but no response.

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#3548498 Review #3548498 is a subjective opinion of poster.
Location
Stockton, California
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I was charged twice for this month I didn’t authorize

2.1
BoxyCharm - I was charged twice for this month I didn’t authorize
Update by user May 06, 2022

My only issue with BoxyCharm was that they don’t put a red flag when they see someone’s account was charged twice for the same month to think to send an email saying did you authorize this second payment cause then I would’ve been like no but that didn’t happen and there is no phone number linked to BoxyCharms website but the stupid robot hat that is so useless to me.

Original review posted by user May 06, 2022
I was charged twice for this month and I didnt authorize both payments. I want my money returned from both purchases that were made today to be refunded back to me immediately and I want to cancel my subscription. There should always be a direct line for customers to call like any other company and BoxyCharm does not provide that so with that being said I want both charged amounts of $43.79 and $30.65 to be refunded back to me and then cancel my membership.
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#3548352 Review #3548352 is a subjective opinion of poster.
Location
Newhall, California
Pros
  • Random makeup
  • Good products for good prices
Cons
  • No contact info to talk to a real person
Loss
$74
Preferred solution
Full refund

Box never received for April

Never received April box and I am charged for may for may box so I am waiting to receive both boxes I will be canceling I dont need this really but was in joying all the nice things that I was receiveing but now this happened dont if Im wanting to continue
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#3548200 Review #3548200 is a subjective opinion of poster.
Location
Merced, California

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Verified Reviewer New Reviewer

I canceled my bix

1.0
I canceled my box and still get charged And the number they give you is not valve the email they give you is not valid you skip a month and you still get charged and they ship your product unacceptable theres no way to contact them you can email you can call Terrible customer service very disappointed why are you allowed to skip a month still be charged should not happen at all very upsetting

User's recommendation: Poor customer service.

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#3546810 Review #3546810 is a subjective opinion of poster.
Location
Plainfield, Illinois
Preferred solution
Full refund

Money

4.0
Thank you for getting back with me, June is my last box I will be canceling my membership for about a year. I have enjoyed getting the box every month and would like to come back at a later time. Thank you for joy you gave me every month! . Beverly Brunson

User's recommendation: Love trying new things every month.

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#3546433 Review #3546433 is a subjective opinion of poster.
Location
San Antonio, Texas