Amber M Rzu

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Verified Reviewer

Rip Off

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I placed an order from the mega drop. Didnt receive tracking or package for over a month. When I finally got a response they refunded me HALF of what I spent. Their customer service department is trash! I was only able to get a response through this site actually, if that tells you anything. Save your money and just buy what you want/need. Half the stuff they send is *** noone wants or old anyway.
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Loss:
$46
Cons:
  • Customer service and did not receive product

Preferred solution: Full refund

User's recommendation: CUSTOMER SERVICE IS TRASH

Anonymous
map-marker Gainesville, Georgia

Broken bronzer

BoxyCharm - Broken bronzer
Boxy Charm box one of the items is smashed. Attached photo. Please replace item I already done this twice and not received an answer
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Sarah D Szz

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Verified Reviewer

I just want my order canceled it’s a act of concrete to have this done

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They send you to email address that dont work have nobody to onsie ally speak to you and send you on a wild chase through the website to try to cancel it they suck
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Preferred solution: I just wanna r it cancelled

Rhonda A Ido

To question about 2 separate charges and I'm only supposed to have 1

I have been paying the 32$ for over a year now and I ordered it but the last 4 months Ive discovered Ive been getting a separate charge of13.01 held out of my account and Im wondering what that charge is for?
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Loss:
$52

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Paid for November Box 2022..

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Tracking order never assigned till this Morning. 11-22-2022. Apparently, it was sent back to Boxy Charm, on 11-9-2022. No idea, I just received tracking this morning, with the that message. Sent back?? It's paid for, it was taken out of my account exactly on 1st. 3 year customer, it's just getting worse.
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User's recommendation: I have nothing nice right now

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dover, Delaware

Double payments

BoxyCharm - Double payments
They take me payments two times am not a rich people too do that I am only paying 30 the month not 80 dólares so I want my 44 dólares back until tomorrow
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April H Atr

Not getting my boxes

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816492**** April Harness I am locked out of the email that is connected to this account. For five months you have been withdrawing my subscription of an average to be $32-$33. And I have not received one single box. I cannot get through to customer service. No one will call me when I send emails with my number. No one will even reply to my email which is l0v3endures75@***.com
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Tammy I Yyf

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Verified Reviewer

Deception

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Updated by user Sep 29, 2022

No word

Original review Sep 29, 2022
I am throughly disgusted in my INABILITY to receive customer service. The boxy bot is useless, they know that . Emails I sent are not responded to. The customer service phone, makes you fill out a form, then you must go to your email for a code. 5 minutes is the window time. That doesn't work.
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Loss:
$100
Cons:
  • Terrible deluvery

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy anything extra

Leslie P Qxl

CANCELLATION IGNORED

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Products are not worth it to me. I do not use it so therefore I followed instructions and cancelled back in April. Next thing I know I got charged for a quarter again, I thought maybe I did it wrong again I cancelled. Then today I got charged for another quarter. This company is a fraud! DO NOT GET SUCKED IN!!!
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Loss:
$270
Pros:
  • Cute gimmicky products
Cons:
  • Will not let you cancel no human answers the phone

User's recommendation: DO NOT SIGN UP!!

Allison B Kzg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Not getting boxes, but charging me 42.99 a month

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BoxyCharm - Not getting boxes, but charging me 42.99 a month
BoxyCharm - Not getting boxes, but charging me 42.99 a month - Image 2

I have moved in the beginning of July and havent received any boxes since moving! I changed my address in my boxy profile to my current location!

When I sign into my account its saying that I dont have any active subscriptions but Im getting charged 42.99 each month and havent been able to speak to anyone about the problem!!! The customer service phone number doesnt allow you to speak to anyone, it just tells you to go support.boxycharm.com.

Ive been charged July, August, and now September w out receiving any boxes! I loved boxycharm but Im considering cancelling my membership because I havent received any help regarding my concerns!!!

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Loss:
$129
Pros:
  • Good proudcts
  • Good price
  • Great selection of goods
Cons:
  • Unable to speak w a real person
  • Website states my account is non active but still being charged
  • Being charged w out getting my monthly boxes

Preferred solution: Deliver product or service ordered

Anita F Exk

I didn't order this but

You charged my card ad I didn't order it I want my money back, and never received any product, so put my 32.something back on my card ad take me off of your list
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Loss:
$33

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Missing November Box 2022

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November 2022 box was never received. It's paid for, I did not receive any tracking till this morning. Letting me know that it was returned on the 11-9-2022. WTF. Member for 3 years. It's only got worse. Dang Boxy.
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Pamela H Lme

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Verified Reviewer
| map-marker Fitzgerald, Georgia

To cancel

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Company does NOT include in boxes what they advertise will be in there. Plus you cant get ahold of a real person only recording and emailing is very vague.
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User's recommendation: Do Not Subscribe

Anonymous
map-marker Houston, Texas

Where is my November Box 2022

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November Box 2022, has not been delivered. Customer Service is trying. This will be my last order. Till next year. What a shame. Last time I shopped Mega drop, every product (3) were broken, sliced by a knife. Broken lock on manicure set.
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User's recommendation: At this point, I have none.

Delmy A Zyq

E pagado dos cajas y ninguna me llega

No me llega ninguna caja y ya la pfiebre intermitente ESjuguete tratoncitoo dicomunicayo con ustedes!!
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Preferred solution: Deliver product or service ordered

User's recommendation: Ninguna

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