box customer service service customer subscription email money account number package

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Account issue | Boxycharm review

You hear a recording that tells you to use the email address to customer service
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Review
#1761542 Review #1761542 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Resolved: Great products not so great customer service | Boxycharm review

2.6
Details

Update by user Jan 14

I commented on their instagram multiple times and they finally dm'd me

Original review posted by user Jan 14

I ordered the December Boxyluxe and the only shipping information that ever showed up was a single item and not the full BoxyLuxe. I've sent multiple emails and the last one was on the 9th and someone indicated that they would get back to me in 24-72 hours. I have not heard back. My friend who signed up over a week after me got her December and January box today, but I only got the January box. I have had no responses from multiple posts on their social media when I see them responding to other customers. I just want to know where my December boxyluxe is and when they will be rectifying this.
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Resolved
Review
#1761500 Review #1761500 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Deliver product or service ordered

Haven’t received my box | Boxycharm review

4.0
Details
Have not received box or confirmation email.
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Review
#1761432 Review #1761432 is a subjective opinion of poster.
Service
Boxycharm Shipping Service
Reason of review
Want my order...
Preferred solution
Deliver product or service ordered

Forget about reaching a live person on the phone | Boxycharm review

2.2
Details
Forget about reaching a live person on the phone
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Review
#1761406 Review #1761406 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
talk to a live person

Missing December boxyluxe | Boxycharm review

2.2
Details
Mailbox full Horrible customer service
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Review
#1761085 Review #1761085 is a subjective opinion of poster.
Product
Boxycharm Subscription
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

I don’t recived my boxycharm

1.0
Details
I did the wrong address didnt receive my dec. and Jan box
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Review
#1760720 Review #1760720 is a subjective opinion of poster.
Service
Boxycharm Customer Care

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Verified Reviewer

Haven't received my January boxycharm

First I didnt get updates emails of my delivery date and tracking number second I havent received it but did got charge for it....
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Review
#1760659 Review #1760659 is a subjective opinion of poster.
Service
Boxycharm Shipping Service
Pros
  • Great full size beauty products
Cons
  • Delivery takes forever
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Haven’t received | Boxycharm review

I checked my email to track my box it said it was delivered but I never received it. I contacted FedEx them claimed that they delivered the package to the address that they are supposed to deliver to. I got just want to make sure if the address was correct on the shipping label from boxy charm.
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Review
#1760440 Review #1760440 is a subjective opinion of poster.
Pros
  • Lots of products
  • You get good make up
  • Great product for great deal
Reason of review
Incorrect Labeling or Stolen Product
Loss
$27
Preferred solution
Full refund
Tags
  • cancel account

Wrong email | Boxycharm review from Houston, Texas

I cant log in to my account i dont know if my email is diffrent
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Review
#1760419 Review #1760419 is a subjective opinion of poster.
Product
Boxycharm Account
Reason of review
Poor customer service
Preferred solution
Cancel
1.7
Details
I subscribed in December and got my base &;;;;;;;;;;;;;;;;;;;;;;;; luxe boxes, and all was wonderful! Didnt regret my decision at all, until I found out on social media about something call Choices that were never mentioned to me when I joined, and that I missed...
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Review
#1760336 Review #1760336 is a subjective opinion of poster.
Product
Boxycharm Account
Reason of review
Poor customer service
Preferred solution
Immediate resolution by January 14th so I don’t miss “Choice”