Teresa J Bot

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Verified Reviewer

Charges to my card that I didn't make

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49.76 cents was taken off my visa which I did not order.You get a recording to go to the web page and your talking to a robot.Ask to speak to a person it couldn't understand the question. Then to look at my account couldn't get in .no one else know s my number on my card so it s very frustrating. Would never tell people to order from them.
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Loss:
$50
Cons:
  • All of it

Preferred solution: Full refund

Victoria K Nxj

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Verified Reviewer

Auto renewal

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Updated by user Nov 08, 2023

They haven't reached out to me at all, I'm still really upset

Original review Nov 01, 2023
I have recieved literally zero help whatsoever regarding my auto renewal. My address changed, I didn't want my subscription to be renewed and Noone has helped me in any way. This is the worst subscription service of all time. There's no normal way to contact admin. I'm furious and telling everyone I know about this.
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Loss:
$50
Cons:
  • Impossible to reach customer service

Preferred solution: Full refund

User's recommendation: *** NO

Elizabeth F Puq

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Verified Buyer
|

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Verified Reviewer

Being charged for boxes that haven’t been received even though I canceled the service months ago

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BoxyCharm - Being charged for boxes that haven’t been received even though I canceled the...
BoxyCharm - Being charged for boxes that haven’t been received even though I canceled the... - Image 2
I am calling throughpissedconsumer.com my bank statement shows 2 charges this month I havent received anything from boxy charm in months suddenly they are charging my bank account this month alone about 93 dollars I want my money back or the boxes delivered period
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Loss:
$97
Pros:
  • Good product
Cons:
  • Customer service and cash refund

Preferred solution: Full refund

User's recommendation: Don’t do it it’s a ripoff

Patricia D Yig

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Verified Reviewer

Membership questions

Have question about my membership. I had to cancel my membership last month, and I still got charged this month
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Preferred solution: Full refund

Marquavius Zoh

Cancel subscription I compliant

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No compliant just want to cancel for right now cannot afford it right now need my money for other necessities I rleally enjoy my items every month
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User's recommendation: Good products had no issues love the items

tommy s Mlg

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Verified Reviewer

Billing

My daughter Kaityln Ortiz, cancel her Subscription and you still took the payment. I contacted the bank to stop payment you guys are all thieves... I would not recommend anyone who steel people money...
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Loss:
$35

Preferred solution: Full refund

User's recommendation: I DO NOT RECOMMEND BOXYCHARM THEY WILL STEEL YOUR MONEY

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mount Laurel, New Jersey

Stealing money

BoxyCharm - Stealing money
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BoxyCharm - Stealing money - Image 3
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ipsy/boxycharm shouldn't be trusted!!! They took my money, and i told them i'm a single mom and can't afford it!! If they told me they were gonna go that maybe i could of accepted thst!! They then took all items i had in my bag, and charged me!! I thought add to bag means still deciding!They didn't!!!
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User's recommendation: Run dont walk !! They lie and steal

Tena O Yid

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Verified Reviewer

I’m getting charged and not getting anything

Sucks Cant make contact with anyone to stop them from charging my card Shddjdjdjdjdhdjdjdjideixn.ma no iseujeidoeifiedyydooeidhw whshduyywo go ahead and do this to my account no matter how hard I tried it and uit yeyeuwwu
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Loss:
$1000
Cons:
  • Customer service everything

Preferred solution: Full refund

User's recommendation: Stay away

Tammy H Pgp

Terrible product no customer service

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I got another terrible box its like paying for something each month that is *** If you make me type anymore Im going a little crazy.
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Loss:
$100
Pros:
  • Rarely get nice products
Cons:
  • Mostly i get terrible products

Preferred solution: To cancel

Angela s Dxp

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Verified Reviewer

Will not answer phone

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BoxyCharm - Will not answer phone
This is worst than not having a number. Boxy sold out to ipsy and it shows the products are already trash, they are not full size. I hate ipsy that why I cancelled them now we have to find a new box. Why would yall do this
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Pros:
  • Quick delivery
  • Boxycharm product
  • Much better product
Cons:
  • Went to ipsy
  • Trash products
  • Travel size products

Preferred solution: Why did y’all go with ipsy. Everyone knows ipsy is trash. Already there were not 5 full size products. And they were not what I picked

User's recommendation: Go back to boxy

Anonymous
map-marker East Weymouth, Massachusetts

I get my box destroyed

BoxyCharm - I get my box destroyed
Everything in my box destroyed and there is just 3 items and the highlight was empty and I was calling the customer service nobody answer me
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Resolved
Laura S Ynl

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Verified Reviewer

Resolved: No he recibido mis paquetes.

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Me inscribí a finales de julio, se realizó el pago por ese mes, me llegó un correo para decirme que me enviarían un mensaje cuando mi paquete estuviera en camino, luego pause la membresia porque me pareció muy pronto pagar otro paquete el 1 de agosto, pero todavía estaba esperando recibir el paquete de julio, hoy se acaba el mes de agosto y nunca recibí el paquete ni un correo avisando que venía, ahora se reinicia mi membresia en septiembre,pero quiero saber que paso con mi paquete de julio porque no lo he recibido?
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Loss:
$30
Pros:
  • Buenos productos
Cons:
  • Pesimo servicio al cliente

Preferred solution: Deliver product or service ordered

Tena O Yid

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Verified Reviewer
| map-marker Harrisonville, Missouri

Can’t stop them from getting my money

How do you get contact them to stop Stop sending Stop charging my card AAAAAWtfWtfAngryAngryAngrydhdyeidhdhdjdjdjxjdjddjjdhdidjxjdjdjdjdjjddjdjdjjdjdkdnxjddjxiddjxjddjdjjdj Dudhdjdjdjrijrkdjrkr Duejjddrjdjdjejwqjndndjdjdjxjdjd
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Crystal P Uju

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Verified Reviewer

Didn't receive

I have not received my boxy charm from October. October's order went though asendia. Only shows shipped.My November has been shipped and I didn't get to pick any products for November. If I do not get my products soo. I will be canceling and giving a very bad review and will not refer anyone in my personal circle.
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Loss:
$50
Cons:
  • Do not order if in canada
  • I am missing paid october shipment
  • Use the longest possible delivery method

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from here if you live in canada it takes too long more than a month

Resolved
Brenda M Loy

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Verified Buyer
|

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Verified Reviewer

Resolved: Quiero cancelar un producto

BoxyCharm - Quiero cancelar un producto
Updated by user Aug 21, 2023

Company fixed the issue and I have been provided with full refund.

Original review Aug 21, 2023
Por error le di comprar y necesito la devolución me mandaron un correo donde supuestamente me iban a contactar en 24 horas y sigo esperando
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Loss:
$64

Preferred solution: Full refund

User's recommendation: Que no responden llamadas atención al cliente y que son una compañía irresponsable

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