Boxycharm - Missing box

I have been trying to contact someone for my February box for quite some time now but never received anything or not even an email back. I think it was sent back because I was moving houses at the time now I’m located at 6201 SW Shores Ave .
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ID
#1873740 Review #1873740 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • Good products for price
  • Endless options
  • Great product for great deal
Cons
  • There is no working phone number
Loss
$27
Preferred solution
Full refund

Boxycharm - Disappointed, should have received a boxylux and I got a regular box

1.2
Details
I didnt get my boxylux for the month of March and as a replacement I received a boxy charm instead! They didnt even send the card with the products and all.... I am extremely upset and disappointed

User's recommendation: I wouldn’t recommend due to bad customer service.

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ID
#1860306 Review #1860306 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Loss
$54
Preferred solution
Full refund

Boxycharm - Not receiving boxes

1.0
Details
I finally received my regular Boxycharm for March on April 7th!! I DID NOT RECEIVE MY BOXYLUXE FOR MARCH YET!! I want it mailed within the next week or I will be contacting my attorney to press charges!! This is rediculous, the Boxyluxe was paid for on March 14th!! PLEASE SHIP IT OUT NOW!! IT WAS THE FENTY BOX! Marylynn Farbo Kat868793@gmail.com

User's recommendation: Do not use this company!!

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ID
#1852223 Review #1852223 is a subjective opinion of poster.
Location
Somerset, Pennsylvania
Product
Boxycharm Boxyluxe Subscription
2.4
Details
Boxycharm - Delivery and Communication Issues
Boxycharm - Delivery and Communication Issues
Im not one to complain on line about a company and in fact Im a very understanding (possibly overly) consumer. Im also highly aware of the situation occurring across the nation/world so Ive really been even more understanding. I received an email that my shipping label...
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1 comment
Arya
#1845764

This is happening to me as well, I’ve order from lots of other sites and no issues. Got my add ons but no box

ID
#1850381 Review #1850381 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • Mix of skincare and makeup
  • Lots of beautiful full sized products
  • Products
Cons
  • No communication
  • Cant get in touch failure to deliver product
  • Cannot talk with a person all through email
Loss
$53
Preferred solution
Deliver product or service ordered

Resolved: Boxycharm - Never got my product

2.7
Details
Boxycharm - Never got my product

Update by user May 02

They sent me out my box finally and I received It

Original review posted by user Apr 02

Was charged 50+ dollars for a box I never recieved i did reach out to them right away about it having a delivered status and it not being at my door. Now its been about 17 days ago and they keep staying they send me a replacement then never do. Now they keep sending me the tracking info instead of my product I paid for my money back. They have the worst customer service by far! Ppl

User's recommendation: Watch out for this company.

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Resolved
ID
#1849383 Review #1849383 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Cons
  • No working phone number
  • You cant get a refund for produ ts not received
Loss
$54
Preferred solution
Full refund

Boxycharm - I am signed up for boxy luxe without concent when I am supposed to have boxy premium

I have signed up for boxy premium last year and somehow you guys changed it to boxyluxe this month without my consent and I Am deeply disappointed. I don’t want boxy luxe. I would love to get my boxy premium and a refund for boxyluxe. Moving forward do not charge me for boxy luxe as it’s illegal. I love boxy charm please don’t lose me as customer. Thank you Suzanne
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ID
#1821311 Review #1821311 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Loss
$78
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Boxycharm - Triple charged

1.0
Details
Boxycharm - Triple charged
Pointless absolutely pointless I got an automated service telling me to email
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ID
#1809387 Review #1809387 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • Lots of products
  • Amazing value for amazing products
  • Good brands
Cons
  • Overcharges without refunding
  • Customer service and cash refunds
  • Did not have the option to choose a product for my box
Loss
$81
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boxycharm - Over $100 of purchased products Missing

2.1
Details
I purchased multiple items from the pop up shop and only a third of my purchase actually arrived. According to fedex they only had one tracking number and that is what I received. It was a boxyluxe box by itself. None of the other very pricey items arrived even though my charm account states they have. I cant actually reach a person and Im really pissed. Looking over the other reviews I am not alone here. This could actually put them out of business. If this is how they view their consumers, they should be. What a giant disappointment.
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ID
#1800277 Review #1800277 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • Love the products
Cons
  • Horrible customer service
Loss
$92
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Boxycharm - Great products not so great customer service

2.6
Details

Update by user Jan 14

I commented on their instagram multiple times and they finally dm'd me

Original review posted by user Jan 14

I ordered the December Boxyluxe and the only shipping information that ever showed up was a single item and not the full BoxyLuxe. I've sent multiple emails and the last one was on the 9th and someone indicated that they would get back to me in 24-72 hours. I have not heard back. My friend who signed up over a week after me got her December and January box today, but I only got the January box. I have had no responses from multiple posts on their social media when I see them responding to other customers. I just want to know where my December boxyluxe is and when they will be rectifying this.
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Resolved
ID
#1761500 Review #1761500 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Deliver product or service ordered

Boxycharm Reviews

  1. 320 reviews
  2. 142 reviews
  3. 97 reviews
  4. 65 reviews
  5. 61 reviews
Boxycharm reviews

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Verified Reviewer

Resolved: Boxycharm - Avoid them

1.4
Details

Update by user Feb 17

Dispute was settled and I was given my money back. Still it is dissapointing it had to come to that instead of getting what I ordered.

Original review posted by user Jan 08

Ordered their BoxyLuxe for Christmas and not only did it not arrive in December as they stated it would, but I got it today, 1/8, and it had 1 single item in the box. I paid for their upgraded box that is supposed to have 7-8 items in it! Their customer service number just tells you to email them for support. I have emailed them several times and only got 1 response. I am extremely unhappy! I am disputing the charges since I cannot get any help from their e-mail service!
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Resolved
ID
#1755531 Review #1755531 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • Makup
Cons
  • Customer service
  • Never recieved the upgraded box
  • Didnt receive the order i paid for
Reason of review
Poor customer service
Loss
$53
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Boxycharm - Dont Subscribe

1.0
Details
Boxycharm - Dont Subscribe
Boxycharm - Dont Subscribe
Money was taken from my card 2 times Dec 22nd and Jan 3rd and they keep sending me emails to update my payment method....
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ID
#1753130 Review #1753130 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • Mix of skincare and makeup
Cons
  • Been charged havent received my order cant get anyone to help
  • Cant talk to people phone number not working and email ignore
  • Cant talk to a real person
Reason of review
Poor customer service
Loss
$53
Preferred solution
Deliver product or service ordered

Boxycharm - I’d like a years subscription but can’t do it online

I can’t complete my subscription online, so you didn’t help me or even listen to the problem I’m having
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ID
#1750098 Review #1750098 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boxycharm - They send you what they want despite the quiz!

1.6
Details

Update by user Jan 02

Barbara KernPO Box 7092Virginia, MN 55777 (218)780-1823

Original review posted by user Jan 02

I waited 2 weeks to open my BoxyLux (you upgrade to this and get every 3 months)....afraid of what was in it that I wouldn't like. Finally opened it up...in my quiz I said no skincare...so they send me SKINCARE...wth? Cancelled my BoxyLux, now just have the monthly and likely to cancel that too. Trying to send the whole box back but no reply! The reason I want no skincare is because I began as a consultant for lbri.com (aloe vera based products) lbri.com/barbarakern Ugghhh....these people!
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ID
#1749143 Review #1749143 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • Lots of products
Cons
  • Impossible to contact a live person
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boxycharm - No answer

1.0
Details
I want to cancell my subscription to boxy charm: some of this products( eyeshadows) had the same qualiylty as a dollar store make-upSad
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ID
#1748553 Review #1748553 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Pros
  • Just to cancel my account
Cons
  • Not good or worth the money
  • Overcharges without refunding
Reason of review
Bad quality
Loss
$25
Preferred solution
Full refund

Boxycharm - Charges

There is two different charges on my account
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ID
#1721197 Review #1721197 is a subjective opinion of poster.
Product
Boxycharm Boxyluxe Subscription
Reason of review
Charged twice
Preferred solution
Wasn’t expected to charges twice caused my bank to overdraft