Santa Ana, California
Not resolved
2.3
Details
0 comments

I've been a BoxyCharm customer since April 2015 and attempted on Oct 13, 2016 to use the 5230 "charms" I've earned to buy merchandise. According to their website I was entitled to $30 off my next purchase, so I chose a $24 lipstick.

With $4 shipping, the order totaled $28, still under my $30 limit. Imagine my chagrin when BoxyCharm charged my credit card $28 for the "purchase" and as yet, has failed to respond to two (2) email inquiries along with two (2) posts to their Facebook page.

Calling their phone number in Florida is pointless, as it barely rings, then drops the call. Nice scam BoxyCharm!

Reason of review: Pricing issue.

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