Boxycharm - Box not received

1.6
Details
I have a notice that says the box was delivered but I have not received it and have contacted my front desk, and they have not received It either. I do not want to be charged another month and no product for the last. Trying to get in contact over this is ridiculous. I've sent numerous emails to what yall have online and did the boxy chat that was zero help and wouldn't allow me to write back!

User's recommendation: Do not recommend.

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ID
#2179190 Review #2179190 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Make up is good
Cons
  • Take no responsibility
  • No phone number that works to talk to someone
Loss
$27
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Boxycharm - Angry customers not getting answers or tracking info

1.0
Details
Why I'm not getting emails back when I send emails. as well as why my package hasn't come and why it took so long after I paid to be put in order status and now shipping and still no tracking number Its not ok with me that these things havent been fixed Also now that I got the option to get add ons how long r they gonna take and am I gonna get tracking info for them or again go threw this issue sad part is Im new to this company and cant get answers
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ID
#2178534 Review #2178534 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Preferred solution
Let the company propose a solution

Boxycharm - No package

5.0
Details
I was able to get I. Contact with the company and they have helped resolve my issue Im very satisfied. Thank you
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ID
#2173441 Review #2173441 is a subjective opinion of poster.
Location
Fresno, California
Service
Boxycharm Customer Care

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Verified Reviewer

Boxycharm - My box is messed up

3.6
Details
I use to get my box from FedEx now it is sent to post office and my boxes are always messed up.
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ID
#2173202 Review #2173202 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Still from me
  • Items are quality
Cons
  • Did not ship
  • No follow through on customer paid to get didnt receive it
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boxycharm - Have not revived monthly subscribed box and they chard me 150.00 for nothing!!! Try to co tact them and they send you in circles back to the beginning!

1.0
Details
I havent received my September. Oh and its the most expensive one ! The tracking says its been delivered but it hasnt. Trying to contact them does no good they cut you off at a certain point and send you to the first question again!!! This is very frustrating and horrible customer service!!

User's recommendation: Don’t subscribe to the company they ignore problems.

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ID
#2173057 Review #2173057 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Cons
  • No costumer serviste appropriate
Loss
$150
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Boxycharm - August box

It is September and have not received my august box can I get a refund? Ive sent this message days ago and have not received a response
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ID
#2172742 Review #2172742 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Love trying new products
Cons
  • Horrible customer service you do not get all of your orders
Loss
$27
Preferred solution
Full refund

Boxycharm - Box not received

4.6
Details
The box says delivered and we do not got it Nothing on the front door or around the area of my house

User's recommendation: Please replace the box for this month.

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ID
#2171784 Review #2171784 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Cons
  • No me a llegado
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boxycharm - Upset about the box

Hi :) I just got my first charm box and Im just a bit confused and wondering if you can help me out. I did the whole thing where it asks me questions about my general preferences and then my order was confirmed and I think a box was sent out. Then I got an email asking about add one. I received a box but it looks like it was just the add ons so wondering if there is a second box coming for August? Will there be 2 different boxes one with add ons and one normal month box? I got another email today saying I was selected for an add ons discount so just wondering if these will always come separately. Could you check to see if there is the regular box for August en route please? Sorry, just confused :) thanks!
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ID
#2171729 Review #2171729 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Preferred solution
Just looking for info, not sure. Also wondering if the luxe box is not available for Canada

Boxycharm - I want to cancel my subscription

Wanted a box only once a month
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ID
#2169063 Review #2169063 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Cons
  • Getting box too often

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Boxycharm reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boxycharm - My August box has not been shipped

1.0
Details
I have not received a tracking number for my August box and I was billed
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ID
#2168319 Review #2168319 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • I want my box
Cons
  • Take no responsibility
Loss
$27
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boxycharm - No way to get help from CS

1.7
Details
Boxycharm - No way to get help from CS
Ive had it with this company, now they have gotten rid of CS email for when you need help and have replaced it with a virtual assistant called boxybot.... its awful and you cant get any help at all for your subscription. How they can even do business like this I cant seem to figure out.

User's recommendation: No waste your time and headache.

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ID
#2167458 Review #2167458 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Get full size items
Cons
  • Been charged havent received my order cant get anyone to help
  • Impossible to contact a live person
  • Unreachable
Preferred solution
Have a way to contact a physical person

Boxycharm - Missing boxes

On my account my address is correct the address that its being delivered to is incorrect and I have provided the correct address several times and Im still not getting anything
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ID
#2166307 Review #2166307 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • I love the products
Loss
$75
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boxycharm - I want a refund for the money that was taken out of my account.

1.0
Details
Boxycharm - I want a refund for the money that was taken out of my account.
Told me my account was canceled and then they take money off my card today.
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ID
#2164372 Review #2164372 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Refund
Preferred solution
Full refund

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Verified Reviewer

Boxycharm - Package never received

1.0
Details
I bought products, paid for it, they never sent it and ignore my emails.

User's recommendation: Don’t trust them, very shady.

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ID
#2162634 Review #2162634 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • I love boxes but no guarantee you will receive product
Cons
  • Garbage
Loss
$99
Preferred solution
Full refund

Boxycharm - My box

im so sorry to bother, but i was just wondering why the products i ordered havent gotten here and why i cant call yall

User's recommendation: I paid.

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ID
#2159128 Review #2159128 is a subjective opinion of poster.
Service
Boxycharm Customer Care
Pros
  • Price is a good deal
Cons
  • Missing may boxycharm
Loss
$54
Preferred solution
Deliver product or service ordered