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Verified Reviewer

Boxycharm box

Boxycharm box
My January boxycharm box was delivered on Monday January 13th to my front door when I was gone and when I came home it wasnt at my from door! I want it replaced! Ive emailed boxy on January 13th 2020 and its been 72 hours and nothing! Yet my other box was missing a palette and they already fixed that issue
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2 comments
Cote
#1810217

I got my boxy charm for Jan 2020 they sent me a palette with colors I can’t use plus concealer that is not my color they said that they would send me another one never got it

Cote
#1810214

Porch pirates got your package

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Review
#1763347 Review #1763347 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Multiple items for a low cost
  • Amazing products
Cons
  • Do not reply within 72 hours
  • No working phone number
  • Customer care
Reason of review
Poor customer service
Loss
$25
Preferred solution
Let the company propose a solution
Tags
  • cancel account
  • Bad Customer Care

My box was never delivered | Boxycharm

1.0
Details
My box was never delivered - Boxycharm
Shipping details says delivered but was not delivered
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Review
#1761761 Review #1761761 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Good products
Cons
  • Did not receive paid products in my box
Reason of review
Problem with delivery
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaints about boxycharm order

1.8
Details
I pay the subscription of 25 a total of 27 for 5 items and I only recieved one item a too faced just peachy palette.
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1 comment
Anonymous
#1806146

That is a free gift and comes separately from your regular box. I got mine after I received my box.

Review
#1758541 Review #1758541 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • January box was incomplete only one item received
Cons
  • Missing items on boxycharm january order
Reason of review
Not as described/ advertised
Loss
$27
Preferred solution
Deliver product or service ordered

Missing item | Boxycharm

Missing item - Boxycharm
Hi. I received my box. As advertised I was expecting also to receive a Tarte eyeshadow palette for new subscribers. It is not in this box. Will it arrive separately or you forgot to include it? It was the main reason why I subscribed to this service. Also, I received the other shadows by Storybook but missing a little box that shown on this picture on your website.
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1 comment
Dilcia
#1800339

They did the same thing to me as well.

Review
#1751358 Review #1751358 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Mix of skincare and makeup
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Why I'm getting charged 25$ twice and have not received my 1st box yet | Boxycharm

Why I'm getting charged 25$ twice and have not received my 1st box yet - Boxycharm
Im being charged 25$ twice but I have not even received my first box yet??? Please contact me back at (603)820-7932 Email: marselak740@icloud.com Marsela Kanani 719 summer st Manchester NH 03103
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Review
#1750371 Review #1750371 is a subjective opinion of poster.
Product
Boxycharm Subscription
Reason of review
Problems with payment
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Call and make sure your subscription is cancelled | Boxycharm

4.0
Details
Call and make sure your subscription is cancelled - Boxycharm
Call and make sure your subscription is cancelled - Boxycharm
I have cancelled my subscription and 74.90 was still taken out of my bank account.
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Review
#1750173 Review #1750173 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Great quality
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
Tags
  • 74 90 billed after cancelled

Account problems | Boxycharm

1.0
Details
Account problems - Boxycharm
My box wasn’t received and a rep told me that I didn’t include all my card information but my card was charged on November 4th already. It is the 12th I am very disappointed with your company because I’m not receiving something that I already paid for!! I’m attaching a screenshot showing my bank account where I was charged.
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1 comment
Anonymous
#1776552

Shipping takes longer then 2 days, it isn't Amazon Prime.

Review
#1705958 Review #1705958 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Good products for price
Cons
  • Do not recieve items paid for
Reason of review
Problems with payment
Loss
$27
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Experience
  • Disappointed Customer

I'm not happy w my situation at boxycharm and YOU DIDNT ANSWER MY EMAILS !!!!!

I'm not happy w my situation at boxycharm and YOU DIDNT ANSWER MY EMAILS !!!!!
They no answer, the time is running and I want to know what will happened if they will do something about it, cause I have 3 subscriptions and I think I deserve a better attention and concern, cause I need to know if I will stay in this subscription, this is no cheap at all and I have nothing that I wanted , the reason a got all the subscriptions was the palettes you said I will get for free if a returned with my subscription after I canceled and you didn’t and neither the premium box that I wanted! this is completely frustrating!!!!!
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Review
#1702166 Review #1702166 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Love the products
  • I did like the customer service before this
Cons
  • Delivery takes forever
  • Cant talk to a real person
  • Didn not send me my box
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • bad service
  • Bad Customer Experience
  • Disappointed Customer
  • Subscription

Subscribe | Boxycharm

1.0
Details
Subscribe - Boxycharm

Update by user Nov 09, 2019

I hope to get replacement box for 2 months

Update by user Nov 09, 2019

I want replacement box for October and November it was so horrible I did my preference as natural color all I got loud colors. Plus I was brand new customer did not got any gift

Original review posted by user Oct 10, 2019

I am not able to subscribe
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Review
#1677193 Review #1677193 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Very loud colors
  • Products
Cons
  • No phone number that works to talk to someone
  • Boxycharm box for october and november
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Deliver product or service ordered
Tags
  • Giveaways

Signed up and cancelled within 3 minutes, box still got shipped out 3 days later | Boxycharm

1.8
Details
Signed up and cancelled within 3 minutes, box still got shipped out 3 days later - Boxycharm
Signed up and cancelled within 3 minutes, box still got shipped out 3 days later - Boxycharm
Signed up and cancelled within 3 minutes, box still got shipped out 3 days later - Boxycharm

Update by user Oct 16, 2019

Boxycharm finally replied, but they said no refund. And, I've already received the box.

I didn't like the selection that I received unfortunately but I heard even with long term subscribers, they are not always happy with the selection. Anyway, this was a futile effort.

Original review posted by user Oct 09, 2019

Signed up and cancelled within 3 minutes, box still got shipped out 3 days later, I mean, what? There is a phone number and it tells you directly to email them. Of course they never get back to you or by the time they get back it's too late to do anything. Is this a scam company or what? Am I the only one who thinks so?
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Review
#1676274 Review #1676274 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Products
Cons
  • Scammed
  • Cant talk to people phone number not working and email ignore
Reason of review
Return, Exchange or Cancellation Policy
Loss
$22
Preferred solution
Full refund
Tags
  • bad service
  • Refunds
  • Subscription