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I want a refund | Boxycharm

1.3
Details
I want a refund because I ordered my box and never received it and you guys sent me a replacement and I didnt receive that either so I want a refund
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Review
#1758762 Review #1758762 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Rip off
Cons
  • No customer service
Reason of review
Problem with delivery
Loss
$27
Preferred solution
Full refund
Tags
  • Disappointed Customer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaints about boxycharm order

1.8
Details
I pay the subscription of 25 a total of 27 for 5 items and I only recieved one item a too faced just peachy palette.
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1 comment
Anonymous
#1806146

That is a free gift and comes separately from your regular box. I got mine after I received my box.

Review
#1758541 Review #1758541 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • January box was incomplete only one item received
Cons
  • Missing items on boxycharm january order
Reason of review
Not as described/ advertised
Loss
$27
Preferred solution
Deliver product or service ordered

Not receiving my item | Boxycharm

My wife has been receiving boxy charm each month and she doesn't know where it came from...she doesn't use your product and would like to stop receiving these
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Review
#1757601 Review #1757601 is a subjective opinion of poster.
Product
Boxycharm Subscription
Reason of review
My wife is receiving this and doesn't use the product...she doesn't know who is sending this and would like to stop receiving
Preferred solution
Stop sending this to my Wife

Missing October box | Boxycharm

I need you guys to contact fedex do a claim for not receiving my boxycharm of October. Or will you guys send me a be one ? I have payed that month and didnt receive nothing I would like to get a box or get my money back in order to keep buying with you
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2 comments
Anonymous
#1802921

I’m missing my December BoxyLuxe and have contacted customer support multiple times. I’m calling my credit card on Monday to dispute the charges.

Anonymous
#1802654

same! I am missing my December box and am not getting anywhere with customer service. Next step is disputing the charge.

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Review
#1757072 Review #1757072 is a subjective opinion of poster.
Product
Boxycharm Subscription

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t receive package | Boxycharm

Didnt receive my January box .
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Review
#1755120 Review #1755120 is a subjective opinion of poster.
Product
Boxycharm Subscription
Reason of review
Poor customer service
Preferred solution
My box

Missing box | Boxycharm

My tracking information says that my box Was delivered today at 12 PM but I did not received anything. Can you guys help me locate my box
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Review
#1754638 Review #1754638 is a subjective opinion of poster.
Product
Boxycharm Subscription
Reason of review
Poor customer service
Loss
$27
Preferred solution
Deliver product or service ordered

Don’t order! | Boxycharm

1.0
Details
I placed an order and never received the order and they were ready to charge me again for a new box the second month and I never even received the first one. I have been emailing nonstop and still havent received my order although they charged me $26.56 a month ago havent even gotten a tracking number yet. Terrible company. Reporting them to Better Business Bureau
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Review
#1754342 Review #1754342 is a subjective opinion of poster.
Product
Boxycharm Subscription
Cons
  • Didn not send me my box
  • Customer service and cash refunds
  • Reaching customer service
Reason of review
Never got my paid for December box
Loss
$27
Preferred solution
Full refund
Tags
  • bad service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Run.... | Boxycharm

1.0
Details
There is a reason why you are not able to talk to a live person. They have way too many complaints to handle the load.
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1 comment
Dilcia
#1800334

Not charmed

Review
#1753413 Review #1753413 is a subjective opinion of poster.
Product
Boxycharm Subscription
Cons
  • Joke customer service
  • Being tricked into two boxes within days
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Experience
  • Refund
  • Boxydont

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Major complaint | Boxycharm

1.0
Details
I have been going back and forth in emails explaining the the situation for months. This is ridiculous. I was promised a replacement box and free gifts via email. For some reason, boxycharm has no record of that.
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1 comment
Dilcia
#1800337

They do lie like a Persian rug.

Review
#1753401 Review #1753401 is a subjective opinion of poster.
Product
Boxycharm Subscription
Cons
  • Dont ship products
  • Are liars
  • Bad customer service and billing
Reason of review
I was lied to repeatedly. For some convenient reason, boxycharm has no record of my 15 emails back and forth. Liars.
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Experience
  • Refund
  • Liars And Thieves

Missing item | Boxycharm

Missing item - Boxycharm
Hi. I received my box. As advertised I was expecting also to receive a Tarte eyeshadow palette for new subscribers. It is not in this box. Will it arrive separately or you forgot to include it? It was the main reason why I subscribed to this service. Also, I received the other shadows by Storybook but missing a little box that shown on this picture on your website.
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1 comment
Dilcia
#1800339

They did the same thing to me as well.

Review
#1751358 Review #1751358 is a subjective opinion of poster.
Product
Boxycharm Subscription
Pros
  • Mix of skincare and makeup
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered