Toronto, Ontario
Not resolved

I recieved my boxycharm today however the highlighter is smashed and everywhere in the box. I was so excited for this product.

Product or Service Mentioned: Pretty Vulgar Shimmering Swan Makeup Highlighter.

Reason of review: Damaged or defective.

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I had the same thing happen. I contacted customer service, provided them with the requested picture of the damaged item and the mailing label on the box, and...NOTHING!

No call, email, NOTHING! I cancelled my subscription and I am going to make sure everyone knows how poor their customer service is.


Same for mine. Cleanser was leaking too.

No one will respond in customer service. The box wasn’t even packet right. I am so disappointed. I should probably contact my bank bring they are not going to remedy the situation.

It sucks when you wait for something and receive this. Not to mention the mess it made