New Reviewer

Not getting my boxes

It is hit or miss when it comes to getting my boxes I did not receive January March and mays I was just wondering is it supposed to be this way or am I supposed to get the boxes every month payment was given for every month can someone please help me with this matter thank you my number 757 753 ****
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ID
#3588220 Review #3588220 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • I ha
  • Poor customer service and no customer support line to call
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

It took me 2 1/2 weeks to cancel my boxy charm

BoxyCharm - It took me 2 1/2 weeks to cancel my boxy charm
Boxy charm just continuously sent me in circles telling me that I had to confirm my cancellation through my email but then the link that they would send me as soon as I clicked on it was expired it doesnt make sense its frustrating and eight is the most complicated subscription box Ive ever seen. If the company would make it easier to cancel your boxes I would be more likely to come back and be a future client again but what I just went through was ridiculous.

User's recommendation: Be prepared to have boxy charm for a very long time or have to cancel your whole card and get another one in order to stop it.

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ID
#3588065 Review #3588065 is a subjective opinion of poster.
Product
Boxycharm Premium Subscription
Pros
  • Nice items to try
  • Products are ok
Cons
  • All of it
  • I want my money back
  • Impossible to cancel
Loss
$80
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Boxy charm won’t let me cancel

Its been sending me in circles telling me I have to confirm through my email but when I click on the link it sends me it tells me that its expired

User's recommendation: Make sure you don’t want to cancel at any point.

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ID
#3588024 Review #3588024 is a subjective opinion of poster.
New Reviewer

Need to reset delivery location

I have tried for months to get someone to assist me in changing the address location. My old landlord is faking my items. And not a soul from Bixy acharm is helping.
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ID
#3587990 Review #3587990 is a subjective opinion of poster.
Location
Abingdon, Virginia
Preferred solution
Deliver product or service ordered

I'm receiving brown lip sticks, lip liners. I think my color choices were changed. I ordered pink. I'm still waiting for a dispute since March. I rejoined for half the price and they charged me the ***

Full price. Thank u, Faith Theresa Murciano 954-404-**** Weightlosscoachcnc@***.com P.S. Please, fix my boxes and send me the pink colors and credit me for March. I really like your products but a misunderstanding has happened. When will I be credited and receive the makeup in the right colors or not be charged for those boxes?
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ID
#3587745 Review #3587745 is a subjective opinion of poster.
Location
Miami, Florida

Account was charged after cancellation

I canceled my subscription and then weeks after that my bank account was charged and I cant get anyone to respond to an email also no phone number to correct this issue Their customer service is absolutely horrible.

User's recommendation: Good products , Horrible customer service.

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ID
#3587241 Review #3587241 is a subjective opinion of poster.
Location
Yuma, Arizona
Loss
$168
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

661268****

Hola los pedidos no están llegando envío números rastreo La caja de marzo 420935****612927****860000****0900 La caja abril 420935****612927****860000****6920 La caja mayo aún no llega quiero cancelar la menbresia esto ya es repetitivo por favor devolverme el dinero de los meses que no enviaron la caja o enviar el producto para cancelar la menbresia Gracias por su colaboración
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ID
#3585882 Review #3585882 is a subjective opinion of poster.
Location
Palmdale, California
Pros
  • There is nobody to talk to
Cons
  • Broken products
Loss
$84
Preferred solution
Deliver product or service ordered

Address

I recently moved and changed my address. My boxycharm was delivered to my old address even though my default address on the website was my new address.
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ID
#3585062 Review #3585062 is a subjective opinion of poster.
Location
Hillsborough, North Carolina

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Verified Reviewer
New Reviewer

Nobody it’s helping me

I use to love it but now Im overthinking it I havent received any answers about my box I havent received it this so mess up
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ID
#3581054 Review #3581054 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel products

i been asking for over a year to cancel subscription. The last time i received a box from you all was 2021, but yet you all are still taking it out of card. My address is 5817 Townhouse Lane Beaumont, TX 77707
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ID
#3580888 Review #3580888 is a subjective opinion of poster.
Location
Orange, Texas
New Reviewer

Cancel a subscription I can’t get a hold of anyone to cancel sub

I call the customer service number listed on the internet no one answered really bad experience I will never recommend anyone
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ID
#3576840 Review #3576840 is a subjective opinion of poster.
Location
Pembroke Pines, Florida
Preferred solution
Cancel my subscription
New Reviewer

Customer aervice

Please stop my subscription at this time. I am having financial difficulties, so I need all my income.
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ID
#3575182 Review #3575182 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
Stop the subscription
New Reviewer
I joined boxy charm on April 1st I never received my package contacted ups tried to contact Boxy Charm and I keep getting the boxy bot it was like April 20th that I canceled my subscription due to I don't need to wait that long for my package. Last night I kept trying...
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ID
#3574529 Review #3574529 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

I never received my package

I never received my package from April & didn't get my package resent or my money back.They didn't reach out to me.

User's recommendation: To track your package.

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ID
#3573163 Review #3573163 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$29
Preferred solution
Let the company propose a solution

Tried to cancel

Not getting cancellation email and when I was given number to call its the wrong number. I have been trying to cancel for a week now
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ID
#3572868 Review #3572868 is a subjective opinion of poster.
Location
Vineland, New Jersey
Preferred solution
Canceled and here from someone