I have been with BoxyCharm for almost a year. Never had an issue. Anytime I message customer service, they get back to me within a day or so. Have always fixed any issues I had (for ex. 1 box said it was delivered, I never got it-sent an email and they replaced it with...
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I was new to boxycharm got damaged product wrote complaint never to this day have I heard from them sent pics of product (eye gel was opened laying in box container was leaking on the gray foam. ) jar glass had huge chip out of it.NEVER HEARD FROM THEM !!

#1443632 Review #1443632 is a subjective opinion of poster.
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Good customer service