October boxycharm was stolen

2.8
Details
Someone lied to the postal carrier and stole my October boxycharm. It took until October 14, 2019 for them to reach out to me And let me know I would be allowed one replacement. It's October 19, 2019 Five days and my replacement box has yet to ship. For all that hassle and those same generic responses they could've just refunded my money! They have good products but they are way to unprofessional in the way they handle customer service.
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Review
#1684268 Review #1684268 is a subjective opinion of poster.
Product
Boxycharm Subscription