Not resolved

The last thing email I received just stated that my subscription box has been delayed due to circumstances beyond your control. Yet my payment have been made.

Including the higher payment for the upgraded box. Other friends of mine have received their boxes and I have not heard anything else. I was really looking forward to my upgraded box. I am very disappointed.

It is also very, very frustrated that I have not been able to communicate with anyone live. I may end up having to switch to another cosmetic subscription.

Product or Service Mentioned: Boxycharm Shipping Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

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I have only been a member for 6 months but same problem here. They took the money from my account and never sent a box or message.

I was checking my mail everyday. They could have given us a heads up. Its not a scam just a very poorly managed business. My daughter said this has happened to her 2 other times before.

They are just unprofessional.

I think anyone who did not get a box on time should get a free upgrade to luxe. Its the only fair way.


Yes!!! Same situation and no response from them even though I’ve reached out in various ways!

Very disappointed!!! This is only my second month but very well may be my last month. Are they a scam or just have that bad of customer service?

I loved my first box and though a little slow still came within a week or so. I was charged 3/1 for the March box and got the same email as you a week ago and no updates!!!