After 3 months of constant problems, I was done with them after they did little to help me locate a missing box. Seems to me that it was delivered to the wrong house.
Their suggestion was that I go to random neighbor's and ask them if they've seen my box. Get real. If they had it and were going to give it back, they would have done so already. Then, when I tell them I am done with them, they resend me the same message with bolded information as if I didnt read it the first time.
Worst online customer service ever.
Their pictures and reviews also don't always match what the product is, so make sure your read product descriptions before ordering. Anticiapte your charm room order taking over a month to get to you as well.
Product or Service Mentioned: Boxycharm Shipping Service.
Reason of review: Bad quality.