Boxycharm - Review about Beauty Box from Kingsburg, California

As a first time customer to boxy charm I was ecstatic and anxious to finally get my hands in the box!Sadly my box came damaged, it was smashed in completely.

Needless to say 2 of the 5 products weren't broken. Immediately after opening my box bronzer flew everywhere. It was packaged in bubble wrap but was smashed so badly it leaked out, as well as a brow trio that came along with it.. I recieved a lipstick which was intact but the container however was cracked.

I then emailed boxycharm on their website and it has been 1 week and no reply. All I wanted was for the products that came damaged to be replaced, I am even willing to send the broken products back in return.

I am very sad to say I had a bad first time experience, n feel that my email got unnoticed and makes me feel like they just wanted my money.A first time experience says alot and I am going to unsubscribe and look elsewhere to spend my money.

This review is a subjective opinion of a user.
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Customer service
Price Affordability

Reason of review:
Damaged or defective
Product or service
Beauty Box
Review category
Cosmetics and Toiletries
review #640541

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Nov 22, 2015 #1068011 Dayton, Ohio

I ordered my first box on November 14th. I never heard anything so I emailed them only to have them tell me my address had been flagged due to an incorrect entry on my profile. Afterms having corrected this issue yet told me I should recieve my box by the end of november and if I hadn't to contact them. Well here I am end of November and still nothing. This was my first experience and I feel like I've been scammed. NEVER AGAIN!!

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May 24, 2015 #988017

Why was it needless to say that two products were broken? Do you think they are psychic?

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