Anonymous
map-marker North Miami Beach, Florida

Algo molesta

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En general me gusta mucho mis productos y llevo un montón de tiempo como cliente, comencé con bolsa ipsy y despues boxycharm. Y no pueden hacer un simple cambio, lo encuentro pesimo.

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Barbara P Xlm

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Verified Buyer
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Verified Reviewer

Never ordered these razors.Charged every month

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BoxyCharm - Never ordered these razors.Charged every month
Contains 1 confidential file for company representatives

I never ordered these razors from this scam company. Cancel immediately and I'm not paying to cancel when I never ordered.

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Loss:
$154
Cons:
  • Scammed

Preferred solution: Full refund

User's recommendation: Do not order from this scam company

Terry G Dwy

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Verified Reviewer

One of my product had shatter

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BoxyCharm - One of my product had shatter

I I just got my boxy charm today and went to open to look at the product and one of the products were broken so I was wondering if you guys are going to replace

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Preferred solution: Just to replace it

Pam Hubbard H

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Verified Buyer
|

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Verified Reviewer

Broken items

BoxyCharm - Broken items
BoxyCharm - Broken items - Image 2
BoxyCharm - Broken items - Image 3
Contains 1 confidential file for company representatives

Yes, I received my box today, and the beaming highlighter was crushed to pieces. Additionally, one of the pans in my Eloise goddess tablet is broken, so I was wondering if someone could call me?

Maybe I could get them replaced.

My number is 972978****. Thank you.

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Pros:
  • Love it

Preferred solution: Replacements

Rut Ciy
map-marker Victoria, British Columbia

I paid cad 56.39 for my subscription and i didn’t get my shipment yet and i paid in november

BoxyCharm - I paid cad 56.39 for my subscription and i didn’t get my shipment yet and i...

i paid for November month and i didnt get any email regarding my boxy charm is shipped or not its and am not able to get in touch with anybody who can resolve that issue if you cant send me the box just refund my money

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User's recommendation: i need my parcel or refund and i didn’t get anything

Resolved
Michelle L Sal

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Verified Reviewer

Resolved: Money taken from account

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BoxyCharm - Money taken from account
Updated by user Oct 07, 2024

Company fixed the issue and I have been provided with apology.

Original review Sep 21, 2024

I ordered the monthly subscription, they took money from my account and keep sending me emails claiming that my bank account is not correct and they aren't sending my order. Then they need to refund my 33 dollars they took.

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Loss:
$33

Preferred solution: Refund or my order

User's recommendation: Do not use

Akari Ydn

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Verified Reviewer
| map-marker Fort Gibson, Oklahoma

Broken products

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BoxyCharm - Broken products
BoxyCharm - Broken products - Image 2

I recieved my boxy charm, tipsy, glam boxy and all the products are broken that are eye shadow, our compressed powder!!! considering I've waited for this to show up and then it finally shows and it's Broken and unusable is rediculous!!!

I want what I was promised and paid for in new order not busted up pieces...

I've attached pictures of one of the products becuase in not sitting here all day taking pictures forever, I have a job to do... at this point i worldly recommend this to ANYONE!!

Scarlett

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User's recommendation: You don't want to know at this point

Alixander Gmb
map-marker La Plata, Maryland

My package was sent to the wrong address

BoxyCharm - My package was sent to the wrong address

When I placed my order I didn't realize that I had not changed the address as I had moved. I did speak to some AI chat thing and they said that they would resolve the situation, but it wasn't resolved and went to my old address. My old roommate receives a package and I need to know what to do with it and how am I to get it.

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Julianna E Poh

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Verified Reviewer

Missing package

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BoxyCharm - Missing package

The package was sent to the wrong location, although my new address was updated and given in plenty of time for the change. I am unable to retrieve the package due to certain reasons. Thank you.

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Loss:
$36
Pros:
  • Nice products
Cons:
  • Did not look at shipping before sending

Preferred solution: Full refund

Genna T Vps

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Verified Reviewer

Change of address

I haven't received a box in months. I'm still paying for it and I need this fixed. 516 One Center Blvd, Apt 103, Altamonte Springs, FL 32701.

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Loss:
$100

Preferred solution: Deliver product or service ordered

Christella Jca

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Verified Buyer
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Verified Reviewer
| map-marker Kings Mountain, North Carolina

Cancel boxy charm.

Contains 1 confidential file for company representatives

I wish to cancel my boxy charm order due to having to much supply on hand. I look forward to them and have tried so many new products. I seem to get lots of eye shadow and dont use it.

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User's recommendation: Great deal. Love it but after years of being a member I just have so much stuff I need to use before getting more.

Erin P Lei

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Verified Reviewer

Help!!!!

I cancelled my subscription and I am still getting charged. Also, my address changed a long time ago. My subscription is still active.

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Loss:
$700

Preferred solution: Full refund

Anonymous
map-marker Pittsburgh, Pennsylvania

Keep getting late deliveries

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Informed delivery from post office shows items stuck in Missouri postal and then it disappears no longer one informed delivery so I dont know where my package is or what the tracking is this is repeating itself and then I have to get it to you to send me a new one because mine never show up

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User's recommendation: Talk with Ipsy but they don’t give you a phone number

Lendon Nop

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Verified Reviewer
| map-marker Chino, California

Tried to make delivery to my home in error, but could not reach anyone!

Terrible customer service! I had a delivery driver drop off a package to my home that I did not order.

When I told the driver it was delivered to the wrong address, she said she only spoke Chinese and drove off.

When I tried to reach Boxy, both through the website chat feature and on the phone, I only got the run around. You would think Boxy would want to help ensure their customers receive what they ordered.

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Moussa Qeg

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Verified Reviewer
| map-marker Bremen, Indiana

My box went to the wrong address

My box went to 618 ferry st wabash I no longer live there my new address is 68 Jefferson st Urbana in 46992

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Christie B Llj

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Verified Reviewer
| map-marker Atlanta, Georgia

Did not receive the things I ordered

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Updated by user Dec 11, 2024

I did not have an experience because they only give out their email, you can not talk to a live person. So the experience was poor

Original review Dec 10, 2024

Email is not valid, and still did not get my concern answered and I am seriously considering canceling because I di not receive the items that I chose

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User's recommendation: Don't get a subscription with someone or a company that you can not speak to

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