BoxyCharm
BoxyCharm Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BoxyCharm reviews show a 2.1 star rating from 2,694 customer reviews with 11% saying they would likely recommend; overall sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Expect full size products and generally liked items despite service issues.
- Watch billing and membership terms; subscription management and auto-ship charges are common concerns.
- Prepare for limited phone support and slow refunds when contacting customer service.
Negative Feedback / Risk Areas
- Frequent BoxyCharm customer complaints about unauthorized charges and billing errors.
- Poor contact options make refunds, cancellations, and subscription changes difficult.
- Repeated reports of wrong or missing deliveries and account access problems.
Positive Feedback
Reviewers consistently praise the quality and size of the products and say they love the items when deliveries are correct.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BoxyCharm reviews show a 2.1 star rating from 2,694 customer reviews with 11% saying they would likely recommend; overall sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Expect full size products and generally liked items despite service issues.
- Watch billing and membership terms; subscription management and auto-ship charges are common concerns.
- Prepare for limited phone support and slow refunds when contacting customer service.
Negative Feedback / Risk Areas
- Frequent BoxyCharm customer complaints about unauthorized charges and billing errors.
- Poor contact options make refunds, cancellations, and subscription changes difficult.
- Repeated reports of wrong or missing deliveries and account access problems.
Positive Feedback
Reviewers consistently praise the quality and size of the products and say they love the items when deliveries are correct.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Being charged
My wife canceled her subscription six months ago. We are still being charged every month and we are not receiving any box charm stuff.
I have reached out to my bank and will be trying to get all my money back.
Tried to call customer Support immediately got sent to a voicemail. Nobody has ever called me back.
Preferred solution: Full refund
User's recommendation: Do not use this company they are horrible
Youngsville, Louisiana
October box
I need to know where my October box I was charged but I have changed my email address so I need to know how can I get my box
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMe cobraron 390.84
Me cobraron una membresía anual además de los cargos mensuales, a pesar de que llevo dos años con la suscripción activa. Nunca se me informó que habría un cobro anual adicional, y simplemente apareció en mi estado de cuenta sin previo aviso.
Me parece una práctica poco transparente y muy molesta para quienes confiamos en el servicio.
Solicito una aclaración y la devolución del cobro indebido. Mientras tanto, dejo constancia de mi mala experiencia.
- No te dejan cancelar
- Te siguen cobrando
Preferred solution: Full refund
Over charged
Hello, my name is Cleo Keen.
Email: cleokeen33@***.com
Phone number: 480-809-****.
In this last week, I received 5 charges on my credit card that I don't understand why.
I was only expecting 1 charge for this month; I need to get a reimbursement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Having trouble log in my acct
I have a different address and all the boxes have been delivered to the wrong address, and my email was hacked. I cannot get into it and am unable to make an address change. This way of you guys communicating really is awful...
- Love the products
- Poor customer service
Preferred solution: Cancelation
User's recommendation: None I will never reccommend good products but aweful customer interaction
My package came empty with nothing inside
Please don’t use trust.”
Hello, I recently received my package from BoxyCharm, but when I opened it, the box was completely empty. Nothing was inside, and I was very disappointed because I was looking forward to the products.
The package arrived sealed, but there were no items included. I am requesting assistance to resolve this issue as soon as possible. I would like to know if I can receive a replacement box or a refund for my order.
I can provide photos of the box and shipping label if needed. Thank you for your time and help with this matter
Never received my package
I received my Boxycharm, and the items that came in are not any items or colors of lipstick that I would use, and I did not find any of these items to my liking. So I would like to ask if you could send me items that I can use.
It's a waste of money to me because I will not use any of these items. Thank you.
Preferred solution: Full refund
User's recommendation: I'd like liquid eyeliner black , lip liner brown , and moisturizer , some lip gloss shine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bakersfield, California
Haven't received this months box
Haven't received yet. My box for November why do you take the money out of my account way before I receive it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelling subscription
I have canceled my subscription and you are still charging me. I've been trying to call customer service and I have to go through a bunch of crap.
This is ridiculous. We should be able to get a hold of a person in customer service and get this resolved.
- Get makeup
- Send you the same things
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not order $396.00 for a flam box
I had exactly 396.00 left for groceries, and you all stole my card and took my money. I don't appreciate this at all.
- I have have no idea
- Idk
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook money out my account without permission
First of all you guys charged my card for $396 for glam box I never ordered it was fraud and I have reported you
User's recommendation: Don’t shop there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling issue
I am not happy this company did not have access to my new card and they are still trying to take money out of my account
Scott, Louisiana
Card used without permission
Bank shows my ex-wife is using my card without permission. I want to remove my card from your system to stop the charges.
Won't stop changing me
I've canceled my subscription twice, and I'm still being charged. I can't reach a real person in customer service ever.
They are money-sucking, lying thieves. I suggest keeping your information far away from them; they never stop!
- You canceled subscription yet your still charged
Preferred solution: I would love for them to stop charging my account.
User's recommendation: Don't submit your information for the love of God
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Need assistance
I don't receive my box for July no answer about it waiting for response. I am old customer and I never have this problem before.
Spring Hill, Kansas
Want to sign up for BoxyCharm box
Never got the help I needed so Im disappointed to say the least. Ok, I tried the phone call and call never went through.
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