WynterLady

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What is going on with the shipping?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Back in 2020 before boxy charm was bought out by ipsy, I would have my box by the seventh of every month after picking my items maybe a week before the new month began. Fast forward to 2023 Christmas time I make my first order and it tells me it will ship out on January 7, But it sat forever before it was shipped, and I thought maybe it was because it was Christmas time. Now its February 20, im on my second order, and I got an email on the second telling me that a label was created, however, it didnt change for a few days and when I checked back, it said a label was created and it has been sitting in Southern California since February 12, it says its still awaiting the item. I live In Northern California, it would literally take two freaking days for it to get here and yet Im waiting an entire month? What the *** has happened to the customer service? You cant even reach these people by phone? And when you do you get told the voicemail box is full, I bet it is!
View full review
Pros:
  • Cheaper make up
Cons:
  • Takes forever to get to you
  • Customer service is a joke

Preferred solution: Deliver product or service ordered

User's recommendation: Be prepared for a long wait for your items

Dechaunta J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Not able to build

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BoxyCharm - Not able to build
BoxyCharm - Not able to build - Image 2
New member as of October 2nd, not able to build my box as a boxycharm member. Tried to contact customer service only be given the wrong number.
View full review

Preferred solution: To pick my products

Kristina P Lyq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Criminal write-off of money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BoxyCharm - Criminal write-off of money
BoxyCharm - Criminal write-off of money - Image 2
Without my consent, $346 was written off, it's a scam, I'm asking them to come back!!! I demand my money back, I need to unsubscribe from you from everything !!!
View full review
Loss:
$346

Preferred solution: Full refund

User's recommendation: Take care of your cards

Cecia P

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My box look like open before get home and have two things that I don’t look and the list is a air fabric and a men soap

BoxyCharm - My box look like open before get home and have two things that I don’t look and the...
BoxyCharm - My box look like open before get home and have two things that I don’t look... - Image 2
My box get delivered yesterday Friday 29 and have tape all around the box Then I open the box today and i find only 3 things one glow recipe and A man soap and a home pourrr air fabric
View full review
Loss:
$39
Pros:
  • I love it but this time i have so many cuestiona
Cons:
  • This box get stil or something like it

Preferred solution: I need another box

User's recommendation: None fist time this happen

Anita E Baw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fake number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BoxyCharm - Fake number
BoxyCharm - Fake number - Image 2
This is the second time something was broken and its all over the other colors and is a huge mess! This is completely unacceptable and if history is an indication I will not get resolution
View full review
Loss:
$34
Pros:
  • Excellent quality makeup and beauty care
Cons:
  • Customer service is sub par

Preferred solution: Another pallet and the money for my white shirt from SHEIN replaced cuz it went all over it.

Lissette P Vdt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Detener la compra

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BoxyCharm - Detener la compra
El servicio de atención al cliente es muy malo, no tienes línea de atención al cliente que responda Me mandaron algo que no me Interesa además no quiero recibir más la caja de boxy charm Por favor resindir esta cuenta No quiero recibir más la caja de boxy o Ipsy por favor cerrar mi cuenta Y ya no tengo más que escribir
View full review

Preferred solution: Cerrar la cuenta

User's recommendation: Por favor dejar claro antes de hacer este servicio como poder comunicarse

Jessica A Yxj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I paid for boxy charm 2 times and have still way to receive it. She said there was nothing she could do. vERY rude

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BoxyCharm - I paid for boxy charm 2 times and have still way to receive it. She said there was...
BoxyCharm - I paid for boxy charm 2 times and have still way to receive it. She said... - Image 2
She would not give me her name. I asked for a supervisor 4 times and she said no. I have all read paid for 2 boxes they were sent to my old address which should be my new address since I pay has it. And she kept calling me a liar after I sent her were it come out of the pay pal and posted in my bank account as a with draw. Like I said she wouldnt give me here name she just going on accusing I was trying to steal Thai ha. I hope u find out whom this person is because she needs to be more respectful to citizens then treat me that way. I just want to 2 boxes I order and paid for. Sorry if I cause trouble.
View full review
Loss:
$68

Preferred solution: Deliver product or service ordered

User's recommendation: Hahaha do get her on the phone

Cheryl R Yhu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I ordered 2 Pacifica Perfume hair and body sprays and 2 stack the odds and one of the sprays opened and soaked the boxes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BoxyCharm - I ordered 2 Pacifica Perfume hair and body sprays and 2 stack the odds and one of the...
BoxyCharm - I ordered 2 Pacifica Perfume hair and body sprays and 2 stack the odds and... - Image 2
BoxyCharm - I ordered 2 Pacifica Perfume hair and body sprays and 2 stack the odds and... - Image 3
Updated by user Oct 22, 2023

Nothing has been resolved.There isn’t anyone to talk to about this situation.

Original review Sep 22, 2023
I received my order on 9/21. I ordered 2 PACIFICA perfumed hair and body mist and 2 Stack the Odds. When I received the box, one of the Pacifica perfumed hair and body mist was empty and the box was wet. The two stack the odds were very wet. I would like to get a new box. Thank you for your help! Cheryl
View full review
Loss:
$30
Pros:
  • Very nice products
Cons:
  • Better shipping practices for liquids

Preferred solution: A new box

Rebecca C Vyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pissed off

BoxyCharm - Pissed off
So not only did it take forever for my box to come but when it finally came I only got two makeup products and the eyeshadow palette was busted. I am beyond disappointed and would like a new eyeshadow palette or a refund
View full review
Loss:
$30

Preferred solution: Full refund

Jincy S Yjn

Product broken

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BoxyCharm - Product broken
Product broken. Poor customer service. Not like it. I want to cancel the subscription. Not worth the money.
View full review

Preferred solution: Deliver product or service ordered

Ana F Mmj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing items

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BoxyCharm - Missing items
BoxyCharm - Missing items - Image 2
BoxyCharm - Missing items - Image 3
BoxyCharm - Missing items - Image 4
BoxyCharm - Missing items - Image 5
I have called and left messages and email, but there is no answer. When I call, the machine says the voicemail is full. I am missing an item from my 5 choices,I got a double product that I don't understand why you would send two. I'm missing the Anastasia Blush Stick. hope I get this resolved before canceling
View full review

Preferred solution: Deliver product or service ordered

Courtney B Piu

Took way too much money out of my checking account and have proof of it. They took $356.67 out of my bank the same day.

BoxyCharm - Took way too much money out of my checking account and have proof of it. They took...
I want a full refund and I dont want yall to ever send me a damn thing. I dont like thieves and its being turned in.
View full review
Loss:
$357
Cons:
  • Stole money

Preferred solution: Full refund

User's recommendation: *** no

Jessica D Xna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Canceled subscription

BoxyCharm - Canceled subscription
I canceled my subscription months ago and Im still being charged. Im very upset about this as I cannot afford to have this service. I want the order canceled and my money refunded. I cant even log into my account to see what the issue is. I clearly canceled my subscription.
View full review

Preferred solution: Full refund

User's recommendation: Be aware that getting in touch with customer service is absolutely impossible

Carol D Qkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Empty envelope

BoxyCharm - Empty envelope
Updated by user Sep 30, 2023

The package they sent me was empty. Enclosed was a note from the post office stating that it had been empty when it got to them. Boxy Charm never responded to me saying they were sorry, let alone replacing the product.

Original review Aug 31, 2023
I can send you a picture of the empty envelope and the note from USPS telling me my package arrived in OKC empty. What was in my latest shipment? Is there a you can get a replacement?
View full review
Darlene G Xpm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Chanel

BoxyCharm - Chanel
BoxyCharm - Chanel - Image 2
I don't want the makeup anymore, and I want to see if I can get my money back, and I get it sometime after
View full review
Loss:
$66

Preferred solution: Full refund

User's recommendation: This is my first time

Keily A Upr

Damages

BoxyCharm - Damages
Hi, I am a member and I have a subscription. I have every other month subscription, I got my box yesterday evening. And One of my products came damaged, and I wanted to see if I can get it replaced. This is the first time that it occurs. This has never happened to me. That would be awesome if you help me.
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article