Update by user Nov 28, 2017
I emailed Boxycharm again and let them know I posted a negative review. The very same day I got an email back from them asking where they can send my replacement box.
Original review posted by user Nov 21, 2017
I had emailed Boxycharm over a week ago about my box being missing, and I still have yet to get a reply. I have now messaged them on Facebook and tagged them in a post with no reply, messaged them on Instagram and commented on a few of their posts with no reply, and tweeted them with no reply.
I have been a subscriber for over a year now and this is the first time I have every had to email them about replacing a missing box.
Their customer service says they will respond within 48 hours, yet it has been around 168 hours... I have quite a few other subscription boxes and this is by FAR the WORST service of all of them.
Product or Service Mentioned: Boxycharm Subscription.
Reason of review: Poor customer service.
Monetary Loss: $21.
Preferred solution: Deliver product or service ordered.
Boxycharm Pros: Products, Price and variety.
Boxycharm Cons: There is no working phone number, Lack of information.